MA Career:Customer Support Representative Part-time Remote in Methuen

Role Based in Methuen Town

Role in Methuen Town: Customer Support Representative Part-time Remote Employer: MediKeeper, Inc. (Hiring in Methuen Town) Based in: Methuen Town, MA (a vibrant local hub)

Pay: $20-$24/Hour (approx. $47k/Year) Benefits: Eligible team members receive standard benefits. Clear growth pathways at our Methuen Town office.

Position Scope

Core objectives involve your professional skills in Transportation, Delivery, Logistics.

• This Methuen Town-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our MediKeeper, Inc. team in Methuen Town, MA is growing.
• Benefit from working in Methuen Town, a key hub for the Transportation, Delivery, Logistics industry.

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Role Overview\nMediKeeper’s Customer Success team is hiring a Customer Support Representative (part-time, remote location). This position is ideal for someone looking for consistent, part-time hours with some flexibility based on support volume. In this role, you’ll provide responsive and empathetic support via phone and email, helping MediKeeper's end-users resolve issues and ensuring a positive\n...\nexperience. This is a great opportunity for someone interested in gaining experience at a growing, fast-paced technology company within the corporate health and wellness space.\nCompensation: $20.49–$24.68/hour, commensurate with experience. This is a part-time, remote position with a guaranteed minimum of 20 hours per week.\nPosition and Duties\n• Must be based in the US, EST or MST time zone\n• Part-time hours are Monday–Thursday, 10:00 AM–4:00 PM EST with occasional Fridays,11:00 AM–2:00 PM EST\n• Representative for telephonic and email support to MediKeeper's customers' end-users. These services assist the Customer Success team achieve client Service Level Agreement metrics\n• Exceptional customer service skills: empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy\n• Ensures client satisfaction and quality service delivery\n• Identifies and documents customer and end-user support needs\n• Communicates and collaborates across teams and departments to help solve issues\n• Performs customer escalations per process and follows appropriate documentation and procedures\nQualifications\n• Education: Associate’s degree or higher\n• Experience: 1+ year in customer service, account management and/or technology\n• Knowledge of the requirements of HIPAA and all appropriate Privacy and Security requirements to ensure all Personal Health Data handled by the company is kept secure\nBonus Skills\n• Microsoft Office Suite including Outlook, Teams, Excel, SharePoint\n• Project management tools i.e. Atlassian Suite: Jira, Confluence\n• Customer service experience\nBenefits\n• 401K plan\n• Paid Time Off\n• Potential personal and company performance bonuses